When can I expect delivery?
Turnaround time can vary, depending on products ordered and also during peak times. Please refer to the production and shipping information on the relevant product page for current production times. On top of production time, please allow up to 7 working days for standard delivery Australia wide by Australia Post or Courier. It is also a good idea to allow extra time for deliveries during peak periods like the lead up to Christmas. Delivery times will vary according to the specified delivery location. Express Post next day delivery is available to customers in eligible zones.
Can I post to a different delivery address?
Yes, you can. However, each delivery address will need a separate order to be completed, with a separate delivery charge.
What if I want my order faster than your normal production timeframe?
Email us and we will see if there is a spot left in an earlier production slot. We can’t promise anything but we will try our best. You can also select the Express Post option for delivery if you are within an eligible delivery zone (set by Australia Post).
Do you offer an express post service?
Yes, Express Post can be selected at checkout. This means next day delivery within eligible delivery zones (set by Australia Post).
Do you email confirmation of dispatch of goods?
Yes, once your order is dispatched you will be sent an email confirmation and tracking number (if applicable).
Who do you use for delivery?
Depending on your delivery zone/region, we use either Australia Post or Fastway Couriers.